PostDesk / Unexpected item in bagging area: When new technology does more harm than good

hand.held.3 — Sat, 14 Jul 7:29:12 +0100

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Dave.Birney — Wed, 20 Jun 14:32:00 +0100

it really bores the hell out of me just standing at the checkouts while somebody else scans all my stuff, and then if there is a bagger there as well then its more standing around while they bag your stuff, i much rather go to a self service checkout and do all that stuff myself, [...]

hauntedquiche — Wed, 20 Jun 10:40:48 +0100

I really like the self-service tills. I tend to buy food in small batches, so it\’s very useful to no longer get stuck behind somebody who seems to be stocking up for WW3. (I\’m sure they are also very happy to no longer get stuck behind people like me, pushing through a couple of tins [...]

Tom.Puddy — Tue, 19 Jun 12:09:53 +0100

Speaking from first hand experience, it is true that some customers get abusive because of frustration with the things. Myself and colleagues have been there – the customer can\’t work the machine, gets frustrated, and throws a tantrum. The result is somewhere between Veruca Salt and The Incredible Hulk. It is in no way a [...]