Leading customer support software provider Zendesk feels that there are two primary issues facing customer support in the games industry right now - he're why it's important, and how these issues can be fixed

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Mark Morris, a co-founder of Introversion Software on the indie games scene, the impact of Minecraft, and how before Notch "we all had a dream, now we know the dream is achievable", on distribution platforms - how Steam is a priority for developers - and on how the best route in to games development is trying indie, before aspiring to work as part of a team at the 'old guard' (a big name studio).

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Minefold is attempting to sell game servers to a 'casual' and 'non-technical' audience - disrupting the traditional game server suppliers and communities: "Unlike most other gaming communities, we've tried to be as friendly and non-threatening to casual gamers as possible. Staying away from a black and green color scheme is just one example of this"

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Ben Parr on the success of Mashable: 'the senior team at Mashable – made it a conscious decision to teach our users and explain how to share and why to share... ...and then guess what they shared? Mashable articles.'

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Andy Gavin reflects and looks back on Crash Bandicoot, and Naughty Dog - calling Crash '...the really hot girlfriend that you dumped because of an important at the time argument'. He also offers some interesting perspectives on the games industry, drawing from his experiences - finally going on to tell us more about what he's doing now, as a novelist - and how creating worlds has always been one of his great passions.

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